At Zaillo, we prioritize customer satisfaction and strive to provide a seamless shopping experience. Below you will find our detailed cancellation and refund policy, including steps to cancel an order and request a refund.

Cancellation Policy

1. Order Cancellation by Customer:

• Before Shipping: You can cancel your order anytime before it has been shipped. To cancel your order, please contact us at support@zaillo.com or call us at +91 9605609200. Please provide your order number and the reason for cancellation.
• After Shipping: If your order has already been shipped, we regret that it cannot be canceled. However, you may return the item following our return policy.

2. Automatic Cancellation:

• Out of Stock: If an item is out of stock, we will notify you and cancel your order. You will receive a full refund for the canceled item.
• Invalid Payment: Orders with payment issues or fraudulent activities will be automatically canceled. We will notify you and provide instructions for resolving the issue.

3. Special Cases:

• Custom Orders: Orders for customized or personalized items cannot be canceled once the customization process has started.
• Pre-Orders: For pre-order items, cancellations are accepted until the item is released for shipping.

Refund Policy

1. Refund Eligibility:

• Product Condition: Items must be returned in their original condition, unused, and in their original packaging, including all accessories, manuals, and any free gifts.
• Return Window: You can return eligible items within 30 days of receipt for a full refund. Some exclusions apply, such as perishable goods, personalized items, and final sale products.

2. Refund Process:

• Return Request: Contact our customer support at support@zaillo.com or call us at +91 9605609200 to initiate a return. You will be provided with a Return Authorization (RA) number and instructions for returning the item.
• Inspection and Approval: Once we receive your returned item, it will be inspected to ensure it meets the return criteria. We will notify you of the approval or rejection of your refund.
• Refund Issuance: Approved refunds will be processed within 7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

3. Non-Refundable Items:

• Personalized Products: Customized or personalized items are non-refundable unless they are defective or damaged.
• Perishable Goods: Items that are perishable or have a limited shelf life cannot be refunded.
• Gift Cards: Gift cards and store credits are non-refundable and cannot be exchanged for cash.

4. Shipping Costs:

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
• Prepaid Labels: For returns due to our error or defective products, we will provide a prepaid return label.

5. Damaged or Defective Items:

• Immediate Notification: If you receive a damaged or defective item, please notify us immediately at support@zaillo.com or call +91 9605609200. Provide your order number and a description of the issue.
• Replacement or Refund: We will arrange for a replacement or a full refund, including any shipping costs, for defective or damaged items.

6. Late or Missing Refunds:

• Processing Time: If you haven’t received your refund after 10 business days, first check with your bank or credit card company, as it may take some time before your refund is officially posted.
• Contact Us: If you’ve done this and still have not received your refund, please contact us at support@zaillo.com for further assistance.