FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that the product you receive matches the picture displayed on our website. Our team works diligently to provide accurate images and descriptions of our products. However, please note the following considerations:
Color Variations: While we do our best to display the true colors of our products, there may be slight variations due to differences in monitor settings, lighting, and other factors. These variations are typically minor and should not affect the overall look of the product.
Handmade Products: For handmade or custom items, there may be slight differences from the image due to the unique nature of the crafting process. Each piece is unique, which adds to its charm and individuality.
Batch Differences: Some products, especially those made in different batches, may have minimal differences in design or finish. We ensure that any such differences do not affect the quality or functionality of the product.
Product Updates: Occasionally, manufacturers may update product designs or packaging. While we make every effort to keep our product images current, there may be rare instances where the product you receive reflects these updates.
If you have any concerns or questions about a specific product, please feel free to contact our customer support team for more detailed information.
We understand that sometimes a product might not meet your expectations, and we are here to help you with the return process. Below are the steps to return an item:
Review Our Return Policy:
- Eligibility: Check if your item is eligible for return. Most items can be returned within 7 days of purchase, provided they are in their original condition and packaging.
- Exclusions: Certain items may not be eligible for return, including perishable goods, personalized items, and final sale products. Please review our Return Policy for specific details.
Initiate the Return:
- Contact Us: Reach out to our customer support team to initiate a return. You can contact us via email at support@zaillo.com or call us at +91 9605609200 .
- Request Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to proceed. An RA number is required for all returns.
Prepare Your Package:
- Original Packaging: Pack the item securely in its original packaging, including all accessories, manuals, and any free gifts that came with the product.
- Include the RA Number: Write the RA number clearly on the outside of the package to ensure proper processing.
Ship the Item:
- Return Address: Send the package to the return address provided by our customer support team. Ensure that you use a trackable shipping method to monitor your return.
- Shipping Costs: You are responsible for return shipping costs unless the return is due to our error or a defective product. For such cases, we will provide a prepaid return label.
Inspection and Refund:
- Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the return criteria.
- Refund Process: After the inspection, we will process your refund within 14 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchange Options:
- Exchange for Different Product: If you prefer to exchange your item for a different one, please specify this when contacting our customer support team. We will guide you through the process and arrange for the exchange if the desired item is available.
Special Cases:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and offer a replacement or full refund, including any shipping costs.
Need Help?
If you have any questions or need further assistance with your return, please don’t hesitate to contact our customer support team at support@zaillo.com or +91 9605609200 . We are here to help!
We strive to keep our inventory updated and to restock popular items as quickly as possible. If you see an item that is currently marked as "out of stock," here’s what you can expect:
Regular Restocking:
- Popular Items: For items that are in high demand, we make every effort to restock them regularly. The time frame for restocking may vary depending on supplier availability and shipment schedules.
- Seasonal Products: Some items, especially seasonal or limited-edition products, may have specific restocking times or may only be available during certain periods of the year.
Notification for Restocking:
- Sign Up for Alerts: Many of our product pages offer an option to sign up for restock notifications. Simply enter your email address, and we will notify you as soon as the item is back in stock.
- Check Back Regularly: Our inventory is updated frequently, so checking the website periodically can help you catch restocks.
Contact Us for Specific Inquiries:
- Product Inquiries: If you have questions about a specific product's restocking status, please contact our customer support team. They can provide you with the most current information and expected restock dates.
- Special Requests: If you’re interested in a large quantity or have a special request, our team may be able to provide additional support or alternative solutions.
Limited Edition and Discontinued Items:
- Limited Edition: For limited-edition items, once they are sold out, they may not be restocked. If an item is part of a special collection, it is best to purchase it as soon as possible to avoid missing out.
- Discontinued Products: Some products may be discontinued by the manufacturer and will not be restocked. If an item is marked as discontinued, it is typically no longer available for purchase.
Alternatives and Similar Products:
- Suggested Alternatives: If a product is out of stock, our website may suggest similar items that are available. You can also browse our categories or use the search function to find other options.
- Personalized Recommendations: Contact our customer support for personalized recommendations if you need help finding a suitable alternative.
We understand that timely shipping is important to our customers. Here’s a breakdown of our shipping process and timelines:
Order Processing Time:
- Standard Processing: Orders are typically processed within 1-2 business days after they are placed. During peak periods or sales, processing times may be slightly longer.
- Customized Items: For customized or made-to-order products, processing may take longer, typically between 3-7 business days, depending on the nature of the customization.
Shipping Confirmation:
- Notification: Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email with tracking information. This email will include details about the shipping carrier and estimated delivery date.
- Tracking Number: Use the tracking number provided to monitor the progress of your shipment.
Shipping Methods and Times:
- Standard Shipping: Delivery typically takes between 3-7 business days for standard shipping within the domestic region. International orders may take 7-21 business days depending on the destination and customs processing times.
- Expedited Shipping: For faster delivery, we offer expedited shipping options such as 2-day shipping or overnight delivery. These options are available at checkout, and estimated delivery times are 1-2 business days after processing.
- Free Shipping: On eligible orders, we offer free standard shipping. Check our Shipping Policy for more details on qualifying for free shipping.
Order Status:
- Order Tracking: You can track the status of your order anytime by logging into your account on our website and visiting the “Order History” section, or by using the tracking link provided in your shipping confirmation email.
- Delays and Issues: If you experience any delays or issues with your shipment, please contact our customer support team. We will work with the shipping carrier to resolve any problems and ensure you receive your order as soon as possible.
Special Conditions:
- Pre-Orders and Backorders: Items marked as pre-order or backorder will be shipped as soon as they become available. You will receive an estimated shipping date when you place your order, and updates if there are any changes.
- Holidays and Weekends: Please note that orders placed on weekends or public holidays will be processed on the next business day. During holiday seasons, processing and shipping times may be longer due to increased demand.
International Shipping:
- Customs and Duties: For international orders, please be aware that customs processing times can vary. Any additional customs fees or duties are the responsibility of the recipient.
- Delivery Times: Delivery times for international orders may range from 7-21 business days, depending on the destination and customs clearance.
Need More Information?
If you have any questions or need further assistance with your order, please contact our customer support team at support@zaillo.com or call us at +91 9605609200. We are here to help!