Privacy Policy
At Zaillo, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
1. Information We Collect
1.1 Personal Information:
- Contact Details: When you create an account, place an order, or contact us, we collect your name, email address, phone number, and shipping/billing address.
- Payment Information: For order processing, we collect payment details such as credit/debit card information or payment gateway credentials. We do not store payment information on our servers.
- Order History: We keep a record of your past orders, including items purchased, order dates, and transaction details.
1.2 Non-Personal Information:
- Usage Data: We collect data about how you use our website, such as pages viewed, time spent on the site, and your IP address.
- Cookies: We use cookies and similar technologies to enhance your browsing experience, track usage patterns, and personalize content and ads.
1.3 Optional Information:
- Surveys and Feedback: You may provide additional information through surveys, feedback forms, or voluntary participation in promotional activities.
2. How We Use Your Information
2.1 To Process Orders:
- We use your personal information to process and fulfill your orders, including shipping and handling, order confirmation, and communication regarding your purchase.
2.2 To Improve Services:
- Your feedback and usage data help us improve our products, services, and website functionality.
2.3 For Communication:
- We use your contact information to send order updates, promotional offers, newsletters, and responses to inquiries. You can opt out of marketing communications at any time.
2.4 To Enhance Security:
- We use data to monitor and improve the security of our website, prevent fraud, and protect against unauthorized access.
2.5 For Legal Compliance:
- We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
3. Sharing Your Information
3.1 With Service Providers:
- We share your information with trusted third-party service providers who assist us with payment processing, shipping, marketing, and website analytics. These providers are bound by confidentiality agreements and are only allowed to use your information for specific purposes.
3.2 With Business Partners:
- We may share information with business partners for joint marketing initiatives or to enhance your shopping experience. We will only share information in accordance with applicable laws.
3.3 For Legal Reasons:
- We may disclose your information if required by law or if we believe such action is necessary to comply with legal proceedings, protect our rights, or ensure the safety of our users.
3.4 Business Transfers:
- In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners as part of the transaction.
4. Your Rights and Choices
4.1 Access and Update:
- You can access and update your personal information by logging into your account on our website. If you need assistance, please contact us at support@zaillo.com.
4.2 Opt-Out:
- You can opt out of receiving marketing communications by following the unsubscribe link in our emails or by contacting us directly.
4.3 Data Deletion:
- You can request the deletion of your personal information by contacting us. We will process your request in accordance with applicable laws.
4.4 Cookie Preferences:
- You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
4.5 Do Not Track:
- Our website currently does not respond to “Do Not Track” signals. However, you can manage tracking preferences through your browser settings.
5. Data Security
5.1 Security Measures:
- We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5.2 Payment Security:
- We use secure payment gateways and encryption to ensure the security of your payment information. We do not store your payment details on our servers.
5.3 Breach Notification:
- In the event of a data breach, we will notify affected users and take necessary steps to mitigate the impact.
6. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us, and we will take steps to delete such information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us:
- Email: support@zaillo.com
- Phone: +91 9605609200
Our team is here to help and ensure that your privacy is respected and protected.