At Zaillo, we aim to provide reliable and efficient shipping services to ensure your purchases arrive safely and promptly. Below is a detailed outline of our shipping policy, including available shipping options, processing times, and other relevant information.

Shipping Options and Rates

1. Domestic Shipping:

• Standard Shipping: Typically delivered within 3-7 business days. Rates vary based on the order size and destination. Free standard shipping is available for orders over ₹1,000.
• Expedited Shipping: Delivered within 2-3 business days. Additional charges apply, which will be calculated at checkout.
• Next-Day Shipping: For urgent orders, next-day shipping is available for delivery within 1 business day. Extra charges apply.

2. International Shipping:

• Standard International Shipping: Delivery times vary depending on the destination, typically ranging from 7-21 business days. Rates are calculated based on order weight and destination.
• Expedited International Shipping: Faster delivery options are available, with estimated delivery times between 5-10 business days. Additional fees apply.

Order Processing Time

1. Processing Time:

• Orders are processed within 1-2 business days after payment confirmation.
• During peak seasons or promotional periods, processing times may be extended to 3-5 business days.

2. Custom Orders:

• Customized or made-to-order items may require additional processing time, typically between 5-10 business days. You will be notified of the estimated processing time when placing your order.

Shipping and Delivery Estimates

1. Shipping Confirmation:

• Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information. This email will include the shipping carrier and an estimated delivery date.

2. Tracking Your Order:

• You can track your order using the tracking number provided in the shipping confirmation email. Visit the carrier’s website or log into your Zaillo account to check the status of your shipment.

3. Delivery Estimates:

• Delivery times are estimated based on the shipping method selected and the destination. Please note that delivery times may be affected by factors beyond our control, such as customs delays or inclement weather.

Shipping Restrictions and Conditions

1. Delivery Locations:

• We ship to most locations worldwide. However, there may be restrictions for certain remote or high-risk areas.

2. P.O. Boxes and APO/FPO Addresses:

• We do not ship to P.O. boxes or APO/FPO addresses. Please provide a valid street address to ensure successful delivery.

3. Multiple Shipments:

• For orders containing multiple items, we may ship products separately to expedite delivery. You will receive separate tracking numbers for each shipment.

4. Customs and Duties (International Orders):

• For international shipments, customs fees, duties, and taxes may apply and are the responsibility of the recipient. Please check with your local customs office for more information on potential charges.

Handling Delays and Issues

1. Shipping Delays:

• While we strive to meet our delivery estimates, there may be delays due to unforeseen circumstances such as weather conditions, strikes, or customs processing. We appreciate your patience in such cases.

2. Lost or Damaged Packages:

• If your package is lost or damaged during transit, please contact us immediately at support@zaillo.com or +91 9605609200. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.

3. Incorrect Address:

• Please ensure that your shipping address is correct at the time of order. Zaillo is not responsible for lost or undelivered packages due to incorrect addresses. Contact us promptly if you realize an error after placing your order.

Returns and Exchanges

1. Return Shipping:

• If you need to return an item, please refer to our Return Policy. Return shipping costs are typically the responsibility of the customer unless the return is due to an error on our part or a defective product.

2. Exchange Shipping:

• For exchanges, we will cover the cost of shipping the new item to you. Please follow our exchange procedure outlined in the Return Policy.

Contact Us:

For any questions or concerns regarding our shipping policy, please feel free to contact our customer support team:

• Email: support@zaillo.com
• Phone: +91 9605609200

Our team is available to assist you and ensure a smooth shipping experience with Zaillo!